Policy

At Refrock, we want you to be completely satisfied with your purchase. That's why we guarantee the authenticity of every item in our store and on our website. ​ We are a consignment business, and we go out of our way to ensure we describe each item's true condition. Please keep in mind that we sell gently used items and that slight imperfections may exist. Those conditions and details will be noted in each item's description. Should you have question regarding an item, please contact us prior to purchasing. When you buy our merchandise, you agree to buy it as is. ​​ If for some reason you are unhappy with your purchase, we will do our best to work directly with you to make things right. However, we are unable to accept returns. ​ All sales are final — there will be no returns or refunds. ​ Please take the time to inspect all photographs and descriptions given prior to ordering. This will help avoid any confusion. Be sure to note its dimensions and size, as well as its overall condition. Remember designer sizes can be inconsistent so please be sure of your size in each designer's line. ​ All of our items are available online and in our storefront on a first come basis. If an item is purchased simultaneously online and in the store, the online item will be deemed no longer available for purchase, and your account will be credited. ​ Payment We accept major credit cards.  With our online website, all payments through PayPal. ​ Privacy We do not release or sell client information, including email addresses, and other personal details gathered on our website. All transactions are processed through PayPal including credit cards. PayPal does not provide us access to any credit card information. ​

Thank you for shopping with us! ​